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Jennifer Hefner, PhD


Assistant Professor of Family Medicine


263 Northwood-High Building
2231 North High Street
Columbus, Ohio 43201
Phone: (614) 293-8973
Fax: (614) 293-2715

Professional Interests
I am very interested in primary care and hospital care practice transformation to improve patient care and work satisfaction for providers.  My research focuses on applying management and organizational theories to the study of health care transformation in hospital and primary care settings. My current research interests include: understanding how management strategies can facilitate the transformation of primary care practices to PCMH, EHR/PHR integration into patient care, and population health management within healthcare organizations.  Within these areas of focus I am particularly interested in the potentially conflicting outcomes of quality – including patient satisfaction, patient safety, and provider work satisfaction.

I received my PhD in the Health Services Organization and Policy program from the University of Michigan School of Public Health, after receiving an MPH from the same department. My doctoral education involved strong training in health services research and quantitative research methods, in addition to qualitative methods and health policy studies.  My theoretical training is in the area of organizational and medical sociology, which inform my research trajectory.